Operator/ Technical Support (I.T)

Starting DateAs soon as possible
Job StatusPermanent
Number of Openings1
Salary

To be discuss

Shift

Day

ScheduleFull time

Skills and Requirements

Experience Required/Results Expected: Employee in this role is expected to follow guidelines in place, i.e.:

  • Escalating out of ordinary events or findings to management
  • Strong troubleshooting skills
  • Assisting users with problem solving or basic questions in a professional manner
  • Performing and supporting software implementation and configuration changes
  • A strong desire to learn and embrace emerging technologies
  • Completing assigned tasks in a proper and timely manner
  • DEC or AEC is required
  • All versions of Windows, MAC knowledge an asset but not necessary
  • A basic knowledge of networking, (LAN/WAN/Wi-Fi)
  • Knowledge of MS SQL Reporting Services/Crystal Reports is an asset
  • Strong work ethic, adaptability, interpersonal skills
  • Bilingualism required (French/English)
  • Attention to detail, neat, organized, multi-task capable
  • Team oriented
  • Strong in pressure situations
  • Must have own transportation to visit local sites
  • Knowledge of telephone systems is an asset

We are currently looking for a dynamic Computer Operator/Technical Support person to join our team. The qualified individual will provide technical support to users as well as support the companies PC’s on multiple platforms (Windows 7, 10) and thin clients.

Responsibilities to include but not limited to:

  • Install and upgrade personal computers, maintain printers at head office and nearby remote offices
  • Perform tasks and projects assigned by management
  • Be available during off hours to solve unforeseen issues.
  • Handle equipment repairs and warranty work
  • Function in a call center capacity dealing with users in resolving issues
  • Support Network Operations level 1 infrastructure
  • Manage inventory of computer supplies
  • Install/configure/maintain bar code scanning equipment, verifiers, thermal printers
  • Install/configure/maintain vehicle mount computer devices
  • Configure and maintain tele-conferencing infrastructure